Return Policy

14-DAY RETURN POLICY

At Pagani Design, our goal is to ensure you enjoy your shopping experience to the fullest. However, if you are not satisfied with your order, we offer a 14-day return policy from the date of receipt.

Return Process

To initiate a return or exchange, please request the return through your order in the customer portal or email us at sales@paganidesignusa.com with your order details and your intention to return or exchange the item. We will not accept return requests after 14 days from the delivery date.

Buyers from Germany, the USA, Spain, the UK, Mexico, Australia, Italy, and France will receive a free return label. For other countries, return shipping costs will be the customer's responsibility.

Requirements for a Return

To proceed with a return, the product must be in perfect condition, without signs of use, damage, or wear, and must include all original elements (manuals, accessories, promotional items, etc.). If the product is returned without its original packaging or is damaged, it may suffer depreciation. We accept returns for products with manufacturing defects, shipping errors, or discrepancies with the order placed.

Once the product is received and its condition verified, we will process the refund of the purchase price within 14 business days using the same payment method used for the purchase.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 72 hours of receiving the order, providing clear photographs and your order number to sales@paganidesignusa.com. You may choose to receive a replacement or a full refund.

Missing Items

If an item is missing from your package, please do not worry. Sometimes items are shipped separately due to weight restrictions or different warehouses. If you have not received all items after a week, contact us with your order number and a description of the items received.

Cancellations

If you wish to cancel your order, contact us as soon as possible at sales@paganidesignusa.com. Please note that orders are processed automatically and, in general, cannot be canceled once processed. If cancellation is not possible, we will assist you in managing the return.