Shipping Policy

SHIPPING POLICY

Last updated: March 12, 2025

At Pagani Design, we are committed to providing a seamless shopping experience for our customers worldwide. Below, you will find all the necessary details about our shipping process, timelines, and policies.

1. FREE INTERNATIONAL SHIPPING

We offer free international shipping on all orders over $50, shipped via YunExpress, our primary international carrier. Enjoy premium service without additional shipping costs on qualifying orders.

For orders below $50, shipping fees will be calculated at checkout based on the destination and selected shipping method.

2. ORDER PROCESSING AND DELIVERY TIMES

  • Order Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).

  • Delivery Time: Once your order has been dispatched, estimated delivery times are as follows:

  • USA & Canada: 7-10 business days
  • Europe: 7-12 business days
  • Asia & Australia: 10-15 business days
  • Rest of the World: 10-20 business days

Please note that delivery times may vary due to factors beyond our control, such as customs delays, local carrier processing, and holidays.

3. ORDER TRACKING

Once your order is fulfilled, you will receive an email with your tracking number. Tracking updates typically become available within 48 hours after shipment.

Since we use YunExpress as our international shipping provider, once the package arrives in the destination country, it will be handed over to a local last-mile carrier for final delivery. Some examples of last-mile carriers include:

  • USA: USPS

  • UK: Hermes

  • Germany: DHL or Hermes

  • France: Colissimo

To track your package, visit the carrier’s website and enter your tracking number. If you do not receive a tracking email within the estimated processing time, please contact us at sales@paganidesignusa.com.

4. DELIVERY ISSUES & LOST PACKAGES

If your package is marked as delivered but you have not received it, follow these steps:

  1. Contact the Shipping Carrier: Reach out to the carrier using your tracking number and request delivery details.

  2. Check with Neighbors or Reception Desk: Sometimes, packages are left in secure locations or with neighbors.

  3. Wait 48 Hours: Some carriers mark items as delivered before final delivery.

  4. File a Carrier Claim: If the package cannot be located, you must file a claim with the shipping carrier and request a formal investigation.

To request a resolution from Pagani Design, you must provide:

  • A copy of the official claim form filed with the shipping carrier.

  • A sworn statement (declaration under oath) stating that you have not received the package.

  • The completed Non-Delivery Claim Form provided by Pagani Design


Download Non-Delivery Claim Form

Once we receive these documents, we will evaluate the case and determine the appropriate solution, which may include a replacement or store credit at our discretion. Please note that failure to provide these documents will limit our ability to assist you.

5. CUSTOMS, DUTIES & TAXES

For international orders, customs duties and taxes may apply depending on your country’s regulations. Pagani Design is not responsible for any additional fees incurred due to import duties, taxes, or customs clearance delays. These charges are the sole responsibility of the customer.

Refusal to pay customs fees may result in the package being returned or abandoned. We will not issue refunds for orders that are rejected due to unpaid customs duties.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is provided and the order is returned to us, the customer may be required to pay additional shipping fees to resend the package.

We are not responsible for lost packages due to incorrect addresses provided by the customer.

7. DELAYED OR MISSING SHIPMENTS

If your order has not arrived within the estimated delivery time:

  • Check the tracking status.

  • Contact the shipping carrier for more details.

  • If the tracking has not updated for 10 business days, contact us at sales@paganidesignusa.com, and we will assist you in investigating the delay.

8. CONTACT INFORMATION

For any shipping-related inquiries, please contact us at:

We appreciate your trust in Pagani Design and are committed to providing the best shopping experience possible!

Free Express Shipping

Receive your order free of charge in 7 working days on orders over $50.

Official Website

The only official Pagani Design website. Enjoy 3 years warranty.

14-day return period

We offer a 14 day return or exchange policy if you are not happy with your order for any reason.